TABLE OF CONTENTS
Declaration
Approval
Dedication
Acknowledgments
Abstract
List of Tables
List of Figures
Chapter One: Introduction
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Objectives of the Study
1.4 Research Questions
1.5 Research Hypotheses
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Delimitations of the Study
1.9 Operational Definition of Terms
1.10 Profile of Selected Banks
References
Chapter Two: Review of Related Literature
2.1 Introduction
2.2 Conceptual Framework
2.2.1 Causes and Symptoms of Technostress in Banking Industry
2.3. Theoretical Framework
2.4 Empirical Review
2.4.1 Empirical Studies on the Influence of Work overload on Productivity in Banking Industry
2.5 Empirical Studies on the Extent of Burnout Stress on Growth in Banking Industry
2.6 Empirical Studies on the Effect of Computer Phobia on Market Shares in Banking Industry
2.7 Empirical Studies on the Extent of Perception of Techno-Complexity on Creativity in Banking Industry
2.8 Empirical Studies on the Management of Techno-Invasion to Enhance Innovation in Banking Industry
2.9 Summary of the Reviewed of Related Literature
References
Chapter Three: Methodology
3.1 Introduction
3.2 Research Design
3.3 Sources of Data
3.4 Population of the Study
3.5 Sample Size Determination
3.6 Description of the Research Instrument
3.7 Validity of the Instrument
3.8 Reliability of the Instrument
3.9 Methods of Data Analysis
References
Chapter Four : Data Presentation and Analyses
4.1 Introduction
4.2. Data Presentation
4.3 Research Findings
4.4 Test of Hypotheses one to five
4.4.1 Test of Hypotheses One
4.4.2 Test of Hypotheses Two
4.4.3 Test of Hypotheses Three
4.4.4 Test of Hypotheses Four
4.4.5 Test of Hypotheses Five
4.5 Discussion of Results
Chapter Five : Summary of Findings, Conclusion and Recommendations
5.1 Introduction
5.2 Summary of Findings
5.3 Conclusion
5.4 Recommendations
5.5 Contribution to Knowledge
5.6 Suggestions for Further Research
Bibliography
ABSTRACT
Although the evolution of ICTs has brought numerous potential benefits to the banking sector, employees often feel frustrated and distressed when they are not able to cope with the demands of organizational computer usage. Recent literature has named this technology-related stress ‘‘technostress’’. The study is on effects of technostress on organizational performance in money deposit banks in South East Nigeria. This study therefore sought to determine the influence of work overload on productivity in workers in South East Nigeria,ascertain the extent of burnout stress on growth in commercial banks in South East Nigeria, investigate the effect of computer phobia psychological factors on market shares in commercial banks in SouthEast Nigeria, establish the extent of perception of techno-complexity on creativity in commercial banks in SouthEast Nigeria and verify how techno-invasion could be managed to enhance innovation in commercial banks in SouthEast Nigeria. This study adopted survey research design. Simple random technique was used in selecting the money deposit banks used for the study. The selected money deposits banks are Access Bank Plc, Citi Bank Nigeria Ltd, Diamond Bank Plc, Eco Bank Plc, Enterprise Bank Plc Fidelity Bank of Nigeria Plc, First Bank of Nigeria Plc, First City Monument Bank Plc, Guaranty Trust Bank Plc ,Keystone Bank Ltd, Union Bank of Nigeria Plc, United Bank for Africa Plc and Zenith Bank Plc. A sample of 640 respondents was determined from the population of eight thousand eight hundred and seventy nine (8,879) drawn from the staff of the selected banks using Godden (2004) statistical formula. The sources of data for the study were primary and secondary. The main instrument used for primary data collection was questionnaire and interview. The secondary data were sourced from published journals, textbooks, internet and company’s annual report. The questionnaire was structured in five-point Likert scale in line with the objectives of the study. Content validity approach was used to ensure that the variables measured were all covered. The instrument was checked for reliability using test-re-test method. The result gave reliability co-efficient of 0.98% showing high degree of item consistency. The total number of the questionnaire distributed for this study was six hundred and forty (640) copies, while five hundred and sixty (560) copies representing 93% were completed and returned. The data generated from the field survey were presented and analysed using frequency distribution table and simple percentages. The hypotheses were tested using Pearson chi-square for hypotheses four and five. Simple linear regression was used for hypotheses one, two and three. The findings indicate that there was significant negative influence of workoverload on productivity in commercial banks in SouthEast Nigeria; Significant negative effect of burnout stress on growth in commercial banks in SouthEast Nigeria; Significant negative effect of computer-phobia psychological factors on market shares in commercial banks in SouthEast Nigeria; Great perception of techno-complexity on creativity in commercial banks in SouthEast Nigeria; Relaxation and stress inoculation training could be used to enhance innovation in commercial banks in SouthEast Nigeria. The study concludes that technostress sufferers should be made to adapt freely to their environment by the management of the banking industry as this will enhance efficiency and effectiveness and in-turn will lead to productivity.The study recommends that management should introduce tools that are user-friendly as this will make work easier and more interesting; management should give remuneration packages to their staff as this will enable their staff to have access to good health; enabling environment should be created in the banking industry as this will help their staff to adapt to their new found job as the over-bearing effect of technology usage has been found to cause tension, fatigue, burnoutstress,techno overload,techno complexity, techno phobia and technomania.
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
In today’s organizations, information and communication technologies (ICTs) pervade organizational and individual life style. With increasing use of ICTs, how individuals interact with technology and its related consequences has gained importance. Consequently, research in the field of information systems (IS) or management information system (MIS) has extensively studied the adoption, acceptance, self-efficacy and other related issues with respect to ICTs (Agarwal, 2000). Although this research stream has concentrated on how individuals can better utilize ICTs, there is also considerable interest about technology induced anxiety, stress etc. as these reduce the productivity of individuals (Brod, 1994; Weil and Rosen, 1997). Though the use of ICTs (information super-highways) has also produced a perpetual urgency as it facilitates ease in generating and transporting data/information and creates the expectations that people need, or are obligated to use, the data/information faster (Hind, 1998).
The pervasiveness of ICTs and new work structures may contribute to ‘technostress’ (Weil and Rosen, 1997). Technostress refers to stress induced by information and communication technologies. In the present technological age, it is important to understand the antecedents to technostress, since stress in the work place is recognized as contributing to lower employee productivity and higher health costs for companies especially banking industry (Cooper et al., 1996; Sutherland and Cooper, 1990; Tennant, 2001). This argument is consistent with a special report in Information Week which argues that advances in technologies (i.e. virtual office technologies, internet, interbanking, e-banking and ICTs interface) contribute to increased burnout (McGee, 1996). In the US, it is estimated that stress-related ailments, including burnout cost as much as $300 billion a year (McGee, 1996), and by some estimates, as much as five to ten per cent of Gross National Product (GNP) (Vernon, 1998).
In lieu of these arguments, technostress is a modern ailment of adaptation caused by defect of use of new technologies in a healthy manner to achieve result. It manifests itself in two distinct but related ways; in the struggle to accept computer technology, and in the more specialized form of over identification with computer technology (Brod, 1984). (Fine,1986) turn Broad’s classic definition upside-down by describing technostress as a clinical symptoms of phobia displayed by....
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